For Dealers

For current dealers or any merchant interested in enrolling:

Dealer Services Hours of Operation

Monday-Friday: 8:30am – 9pm EST
Saturday: 11:00am – 8pm EST
Sunday: 12:00pm – 8pm EST

Contact by Phone at:

800-468-2255, option 2 for Dealer Services
Fax: 800-262-2488

Contact by Email:

loans@umwsb.com

Overnight Delivery & Dealer Correspondence:

Piano Credit Company
6563 Wilson Mills Rd. Suite 105
Mayfield Village, OH 44143

For Customers

For customer service regarding an existing or past account, making payments, or general inquiries:

Customer Service Hours of Operation

Monday-Friday: 8:30am – 5pm

Contact by Phone at:

800-468-2255, option 0 for Customer Service
Fax: 800-262-2488

Contact by Email:

customersupport@umwsb.com

Please Remit Loan Payments to:

Piano Credit Company
PO Box 970
Gates Mills, OH 44040